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Kenneth D. Tuchman
Kenneth D. Tuchman (born 1959) is an American businessman and founder of global outsourcing company TeleTech.〔
==Biography==
Tuchman worked various jobs as a teenager: in a surf shop and renting lots for car sales which blossomed into a business where he would answer inquiries and then set up appointments.〔(Forbes: "American Telecom Tycoon bets on the Philippines" by Tatiana Serafin ) October 9, 2009〕 In the 1980s, Tuchman worked for his father's luxury-home construction business in California.〔(The Independent: "Profile: Ken Tuchman - The call to greatness - The boss of Teletech is a near-billionaire and he's done it by answering other people's phones" by Richard Halstead ) 14 September 1997〕 Often he would inquire about products advertised in magazines that might be useful in the homes his father constructed. Noting that it usually took several months for a response (and often well after the house had begun construction), the idea of a business that would serve as a centralized base for potential customer inquiries was germinated.〔 In 1982, he founded Teletech in an old nursery school near Los Angeles〔 allowing businesses to outsource their customer service requirements. His first big customer was Herbalife.〔 In 1984, after the conglomerate AT&T was broken up, TeleTech was hired to monitor AT&T’s transactions with customers who were switching carriers〔 which led to business with two of the resulting phone companies, MCI, Inc. and United Telecom (now Sprint Corporation), to sign up new customers.〔
In 1986, he moved the company to Sherman Oaks, California. In 1992, it had $6 million in revenue〔(Denver Business Journal: "TeleTech IPO: A tale of the new economy" by Henry Dubroff ) July 7, 1996〕 which grew to $50 million in 1995〔 and he relocated the company to centrally located Denver.〔 In 1995, Sam Zell purchased a 17% stake in the company〔 and in 1996, Teletech completed its IPO.〔(SEC Form S-1: Teletech IPO ) October 10, 1996〕 In 1999, he left the company after a disagreement with the Board over strategy but returned in 2001 after the company went through difficulties, the result of too much debt and the dot-com crash.〔 The company went through a severe restructuring with numerous layoffs and consolidation of call centers; and re-directed the company from being sole an intake provider into higher margin back office services (such as insurance and claims processing).〔
Teletech has continued to expand and as of 2013, it had operations in 14 countries. Nine of these countries provide services for onshore clients (the U.S., Australia, Brazil, Germany, Ghana, Ireland, New Zealand, South Africa and the United Kingdom); the other five countries provide services for offshore clients (Argentina, Canada, Costa Rica, Mexico and the Philippines).〔 24,000 of Teletech's 48,000 employees are in the Philippines.〔
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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